Return & Refund Policy

We want you to shop with confidence.

Eligibility
You can return any unused item within 15 days of delivery in its original packaging and condition.

How to Return

  1. Request a return through TikTok Shop or email returns@shopsyde.co.uk with your order number.

  2. Pack the item securely and include proof of purchase.

  3. Ship the product to the address provided in our reply.

Refunds
Once your return is received and inspected, we’ll issue a full refund to your original payment method within 5–7 working days.

Return Costs
If the item is faulty or damaged, we cover return postage. For change-of-mind returns, you may be responsible for return shipping.