Terms & Conditions

Welcome to SHOPSYDE. These Terms & Conditions explain the rules governing your use of the SHOPSYDE website and the purchase of products through our online store.

By accessing our website, creating an account, or placing an order, you agree to comply with these Terms & Conditions and any policies linked from this page.

SHOPSYDE is a UK-based online retailer operated by SHOPSYDE LIMITED. Our registered company number is 16578244 and our registered office is 36A Knight Avenue, Canterbury, Kent, CT2 8PX. SHOPSYDE has experience serving customers through established online marketplaces as well as its own ecommerce website.

Please read these Terms carefully before using our website or placing an order.

All orders are subject to availability and acceptance. Product availability, pricing and promotional offers may change from time to time.

Prices are displayed in GBP unless otherwise stated. Applicable taxes or charges will be shown during checkout where relevant.

An order is not considered fully accepted until SHOPSYDE has confirmed the order in accordance with our ordering process.

We may refuse or cancel an order where there is a genuine pricing error, suspected fraud, payment failure, stock issue, or other legitimate reason. Where a payment has already been taken for an order that we cancel, the applicable amount will be refunded.

Available payment methods are displayed at checkout and may include card payments, PayPal, Google Pay and Klarna where available.

We deliver orders within the United Kingdom using the delivery services and methods available at checkout.

Estimated delivery times are shown during checkout and may vary depending on product availability, destination, courier performance and circumstances outside our reasonable control.

Where a free-delivery threshold applies, the qualifying order amount and conditions will be displayed on the website.

Customers are responsible for providing complete and accurate delivery information. Delays caused by incorrect or incomplete delivery information may affect delivery times.

Where tracking is available, tracking information may be provided after dispatch.

For current shipping information, please see our Shipping Information page.

Our returns policy is displayed on the website and may provide a 30-day return period for eligible products, subject to the applicable conditions and UK consumer law.

Products returned under our policy may need to be unused, in suitable condition, and returned with original packaging where applicable.

Once a returned item is received and inspected, eligible refunds will be processed using the applicable original payment method unless otherwise required by law.

Nothing in these Terms limits or excludes statutory consumer rights that cannot lawfully be limited or excluded.

You can start a return from your account at Returns & Refunds.

We aim to ensure that product descriptions, specifications, images, dimensions, colours and pricing are presented as accurately as reasonably possible.

However, product images may vary slightly because of screen settings, lighting, photography and manufacturing variations.

Product specifications may change where appropriate. Where a material change affects a customer's order, we will provide appropriate information where required.

Customers should review the product page, specifications and available information before placing an order.

If you create an account with SHOPSYDE, you are responsible for providing accurate information and keeping your login credentials confidential.

You are responsible for activity carried out through your account unless you notify us of unauthorised access.

You should notify us promptly if you believe your account has been compromised.

SHOPSYDE may suspend or restrict an account where reasonably necessary for security, fraud prevention, legal compliance, or violation of these Terms.

You must use the SHOPSYDE website lawfully and responsibly.

You must not attempt to interfere with the operation or security of the website, introduce malicious software, gain unauthorised access to systems, misuse payment or account functionality, scrape or extract information unlawfully, or use the website for fraudulent or harmful activities.

SHOPSYDE may restrict access where misuse, abuse, fraud, or security concerns are identified.

Unless otherwise stated, content on the SHOPSYDE website, including logos, branding, text, graphics, images, software and design elements, is owned by or licensed to SHOPSYDE or the relevant rights holder.

You may use the website for personal and lawful shopping purposes.

You must not reproduce, redistribute, modify, commercially exploit, or create derivative works from protected SHOPSYDE content without appropriate permission.

SHOPSYDE does not exclude or limit liability where doing so would be unlawful.

Subject to applicable law, SHOPSYDE is not responsible for losses that were not reasonably foreseeable at the time the relevant contract was formed, or losses arising from matters outside our reasonable control.

Nothing in these Terms affects statutory consumer rights or liability that cannot lawfully be excluded or limited.

Your use of the SHOPSYDE website is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use, store and protect personal information and describes applicable privacy rights.

Customers should review the Privacy Policy for full information.

SHOPSYDE may update these Terms & Conditions from time to time to reflect changes to our services, website, business processes, legal requirements, or other relevant circumstances.

When we make changes, the revised version will be published on this page together with an updated revision date.

The Terms applying to an order will be those applicable at the relevant time, subject to any rights that cannot lawfully be changed retrospectively.

If you have a question about these Terms & Conditions, your order, or our services, please contact SHOPSYDE using the contact details shown on our website.

SHOPSYDE LIMITED
Company number: 16578244
Registered office:
36A Knight Avenue
Canterbury
England
CT2 8PX

Website:
https://shopsyde.co.uk

For customer support, please use the current support email and telephone details shown below. Where available, customers may also contact us through the website contact form.